GDPR Compliance

Our Commitment to GDPR

terra-jump is committed to complying with the General Data Protection Regulation (GDPR), which governs how we collect, process, and protect personal data of individuals within the European Union and the United Kingdom.

Legal Basis for Processing

We process your personal data under the following legal bases:

Consent: When you provide explicit consent for us to process your data, such as when submitting a form or accepting cookies.

Contract: When processing is necessary to fulfill our contractual obligations to you, such as delivering the services you've purchased.

Legitimate interests: When we have a legitimate business interest that does not override your rights, such as improving our services or preventing fraud.

Legal obligation: When we must process your data to comply with legal requirements.

Your Rights Under GDPR

Under GDPR, you have the following rights:

Right to access: You can request a copy of the personal data we hold about you.

Right to rectification: You can ask us to correct inaccurate or incomplete data.

Right to erasure: You can request deletion of your personal data in certain circumstances.

Right to restrict processing: You can ask us to limit how we use your data.

Right to data portability: You can request your data in a structured, commonly used format.

Right to object: You can object to processing based on legitimate interests or direct marketing.

Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at [email protected] with your request. We will respond within one month of receiving your request.

Please include sufficient information to identify yourself and specify which right you wish to exercise.

Data Protection Officer

For questions or concerns about how we handle your personal data, you can contact our data protection officer at [email protected]

Data Transfers

We primarily process data within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected individuals without undue delay.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Complaints

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) or your local supervisory authority.

ICO Contact:
Website: ico.org.uk
Helpline: 0303 123 1113

Updates to This Policy

We may update this GDPR compliance statement as regulations evolve or our practices change. Please review this page periodically for the latest information.